Privacy and Terms

Terms of Use

Effective Date: 3/23/2026

Welcome to Addiction Medicine of West Michigan (“Practice,” “we,” “our,” or “us”). By accessing or using this website, you agree to the following Terms of Use. If you do not agree to these terms, please do not use this website.

1. Medical Disclaimer

Content on this website is provided for informational purposes only and is not intended as medical advice, diagnosis, or treatment. Use of this website does not establish a provider-patient relationship.

If you are experiencing a medical emergency, call 911 or seek immediate emergency medical care.

2. No Guarantee of Availability

We strive to maintain uninterrupted access to this website but do not guarantee that the website will always be available, secure, or error-free.

3. Permitted Use

You agree to use this website only for lawful purposes. You may not:

• attempt unauthorized access to systems or data,

• interfere with website operation,

• transmit malicious software,

• or misuse contact forms or communication systems.

4. Intellectual Property

All website content, including text, logos, graphics, and branding, is the property of Addiction Medicine of West Michigan unless otherwise noted and may not be copied or reproduced without written permission.

5. Third-Party Links

This website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of external websites.

6. SMS and Email Communications

By providing your phone number and/or email address through our website, patient portal, intake forms, or other communications, you consent to receive communications from us, including:

• appointment reminders,

• scheduling notifications,

• care coordination messages,

• billing notifications,

• and other healthcare-related communications.

Message and data rates may apply for SMS messages.

You may opt out of SMS communications at any time by replying STOP to any message. You may also contact our office directly to update your communication preferences.

Email and text messaging may not always be fully secure despite reasonable safeguards. By electing to communicate electronically, you acknowledge and accept these risks.

We do not sell, rent, or share personal information with third parties for marketing purposes.

7. HIPAA and 42 CFR Part 2 Compliance

We are committed to protecting patient privacy in accordance with applicable federal and state laws, including:

• the Health Insurance Portability and Accountability Act (“HIPAA”),

• and, where applicable, 42 CFR Part 2 governing confidentiality of substance use disorder treatment records.

Protected health information will not be disclosed except as permitted or required by law, authorized by the patient, or necessary for treatment, payment, or healthcare operations.

8. Limitation of Liability

To the fullest extent permitted by law,Addiction Medicine of West Michigan shall not be liable for any damages arising from use of this website or reliance on website content.

9. Changes to These Terms

We may update these Terms of Use periodically. Updated versions will be posted on this page with a revised effective date.

10. Contact Information

Addiction Medicine of West Michigan

1179 East Paris Ave SE, Grand Rapids MI 49546

Phone: (616) 455-9450

Fax: (616) 455-5221

admin@addictionwestmi.com

Privacy Policy

Effective Date: 3/23/2026

Addiction Medicine of West Michigan respects your privacy and is committed to protecting your personal and health information.

This Privacy Policy explains how information may be collected, used, and protected when you visit our website or communicate with our practice.

1. Information We Collect

We may collect:

• name,

• phone number,

• email address,

• date of birth,

• insurance information,

• appointment requests,

• IP address and browser information,

• and information voluntarily submitted through forms or communications.

2. How We Use Information

Information may be used to:

• schedule appointments,

• communicate regarding care,

• provide patient services,

• process billing and insurance,

• improve website functionality,

• comply with legal and regulatory obligations,

• and respond to inquiries.

3. SMS and Email Communications

If you provide your mobile number or email address, you may receive:

• appointment reminders,

• treatment or follow-up communications,

• office notifications,

• billing notifications,

• and administrative communications.

SMS consent is not shared with third parties or affiliates for marketing purposes.

You may opt out of SMS messages at any time by replying STOP. You may opt out of email communications by using unsubscribe options when applicable or by contacting our office.

Standard message and data rates may apply.

4. HIPAA and 42 CFR Part 2 Protections

We maintain safeguards designed to protect confidential information in accordance with:

• HIPAA,

• applicable state privacy laws,

• and, when applicable, 42 CFR Part 2.

We do not disclose protected health information to third parties except:

• as authorized by the patient,

• as necessary for treatment, payment, or healthcare operations,

• or as otherwise permitted or required by law.

Substance use disorder treatment records protected under 42 CFR Part 2 receive additional confidentiality protections and generally may not be disclosed without specific patient consent except as permitted by law.

5. Website Analytics and Cookies

Our website may use cookies or analytics services to improve functionality and understand website usage patterns. These technologies generally do not identify individual patients directly.

Users may adjust browser settings to limit cookies.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect personal and health information from unauthorized access, use, or disclosure.

However, no electronic transmission or storage system can be guaranteed 100% secure.

7. Third-Party Service Providers

We may use third-party vendors to assist with:

• website hosting,

• electronic communications,

• payment processing,

• analytics,

• scheduling,

• or electronic health record services.

Such providers are expected to maintain appropriate confidentiality and security protections and, where required, Business Associate Agreements under HIPAA.

8. Children's Privacy

This website is not intended to collect information from children under 13 without parental consent.

9. Your Rights

Depending on applicable law, patients may have rights regarding access to and correction of their personal information and protected health information.

Requests may be directed to our office using the contact information below.

10. Changes to This Policy

We may update this Privacy Policy periodically. Revised versions will be posted with an updated effective date.

11. Contact Information

Addiction Medicine of West Michigan

1179 East Paris Ave SE, Grand Rapids MI 49546

Phone: (616) 455-9450

Fax: (616) 455-5221

admin@addictionwestmi.com